This warranty covers:
- Defects in material and workmanship that result in delamination, peeling, or visible fading due to manufacturing flaws.
- Issues arising from the failure of the flooring to perform under normal wear and tear conditions that are not caused by external factors.
This warranty does not cover:
- Damage resulting from misuse, abuse, or accidents.
- Issues related to improper maintenance or cleaning that deviate from ARMR Floor Coatings guidelines that were provided to you at the time of installation.
- Flooring products used other than what was originally installed, including third party epoxies, polyaspartics and urethanes, etc.
- Damage from exposure to excessive moisture, flooding, or other environmental conditions outside recommended usage.
- Normal wear and tear, including scratches, scuffs, or discoloration due to high-traffic use, heavy equipment, or harsh chemicals.
- Variations in color and texture between online product samples and the installed floor.
To file a warranty claim, please follow these steps:
- Contact ARMR Floor Coatings: Reach out to ARMR Floor Coatings within 30 days of discovering a deficiency.
- Provide Information: Submit a detailed description of the issue, along with photographs of the affected areas and a copy of your original purchase receipt. Please submit wide angle photos as well as up close detail views of any issue.
- Inspection: ARMR Floor Coatings will review your claim and may arrange for an inspection of the flooring to assess the issue.
If the claim is deemed valid, ARMR Floor Coatings will:
- Repair or Replace: At our discretion, will either repair the affected area or provide replacement materials for the defective portion. Some installation costs and other related expenses are the responsibility of the customer unless otherwise agreed upon. These costs will be discussed and agreed upon prior to the warranty work being started.
- No Cash Refunds: This warranty does not offer cash refunds. Replacement materials will be provided at no cost, but additional costs associated with labor or other expenses are not covered.